Guest Service Associate - Front Desk & Guest Care

Larkspur Landing Sunnyvale; Sunnyvale (CA); In loco; USD 25.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit and Commuter Parking

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Descrizione del lavoro

HHM Hotels Sunnyvale is seeking a Guest Service Agent to greet guests, check them in, assign rooms, and process payments. You will handle reservations, attend to guest requests, and help maintain a smooth front-desk operation using the PMS system.

The role emphasizes accurate billing, guest satisfaction, and safety. Candidates should be prepared for standing assignments, weekend or holiday shifts, and participation in the hotel’s benefits program.

Competenze

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Mansioni

• Greet, register and service guests in a friendly and courteous manner.
• Register guests to hotel rooms and handle payments.
• Make and confirm reservations and respond to guest requests promptly.
• Transmit and receive messages using the hotel PMS system.
• Resolve guest complaints and assist in maintaining guest satisfaction.
• Assist in the breakfast area or with luggage during peak periods.
• Ensure safety and security of guests and property.
• Perform other duties as requested by management.

Conoscenze

Customer service

Formazione

High School diploma or equivalent

Strumenti

PMS systems

Descrizione del lavoro

HHM Hotels Sunnyvale is seeking a Guest Service Agent to greet guests, check them in, assign rooms, and process payments. You will handle reservations, attend to guest requests, and help maintain a smooth front-desk operation using the PMS system.

The role emphasizes accurate billing, guest satisfaction, and safety. Candidates should be prepared for standing assignments, weekend or holiday shifts, and participation in the hotel’s benefits program.