Guest Experience Server — Fast, Courteous Service

Universal Store; Rockford (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

IHOP in Rockford, IL is seeking a friendly, reliable server to provide prompt, courteous service to guests. You will greet guests, seat them, take orders, serve meals, handle remittance, and reset tables to maintain a welcoming dining experience.

Responsibilities include following IHOP Service Guidelines, remembering menu items, assisting with checks and banking per SOP, and maintaining clean dining areas. Prior experience is helpful, training provided as needed.

Qualifications

• Prior experience or training desired but may not be required.
• Ability to read and understand instructions, correspondence, and memos. Ability to write simple correspondence. Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Responsibilities

• Provide prompt, efficient, courteous service to all guests, including greeting, seating, taking orders, serving meals, handling remittance as required, and resetting tables.
• Adhere to IHOP Service Guidelines to ensure high-quality guest experiences.
• Handle guest complaints professionally and invite them to return.
• Maintain knowledge of IHOP terminology, menu, and procedures.
• Follow SOPs for guest checks and server banking procedures.
• Stock and rotate supplies in service areas and dining room as assigned.
• Comply with health, sanitation, and safety guidelines.
• Keep tables and seating areas clean and reset after guests depart.
• Perform cleaning duties as per posted schedules.
• Adhere to IHOP uniform standards.
• Assist General Manager or supervisors with other tasks as needed.
• Participate in IHOP N Go program as assigned.

Job description

IHOP in Rockford, IL is seeking a friendly, reliable server to provide prompt, courteous service to guests. You will greet guests, seat them, take orders, serve meals, handle remittance, and reset tables to maintain a welcoming dining experience.

Responsibilities include following IHOP Service Guidelines, remembering menu items, assisting with checks and banking per SOP, and maintaining clean dining areas. Prior experience is helpful, training provided as needed.