Guest Experience Server

Universal Store; Fort Wayne (IN); On-site; USD 17,000 - 30,000; Full time

Job summary

IHOP is seeking a friendly and dependable server to provide prompt, courteous service to guests. You will seat guests, take and serve orders, handle payments, and ensure a clean, welcoming dining area. The role emphasizes knowledge of IHOP procedures, menu items, and a strong focus on guest satisfaction.

We value the ability to work in a fast-paced environment, memorize brand terminology, and uphold health and safety standards while delivering an exceptional guest experience daily.

Qualifications

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the Service Guidelines per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Skills

Guest service

Communication

Reading comprehension

Education

Prior experience or training desired but may not be required

Job description

IHOP is seeking a friendly and dependable server to provide prompt, courteous service to guests. You will seat guests, take and serve orders, handle payments, and ensure a clean, welcoming dining area. The role emphasizes knowledge of IHOP procedures, menu items, and a strong focus on guest satisfaction.

We value the ability to work in a fast-paced environment, memorize brand terminology, and uphold health and safety standards while delivering an exceptional guest experience daily.