Guest Service & Sales Pro: Elevate Stays & Boost Revenue

Great Wolf Lodge; BLOOMINGTON (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Discounted vacations

Great Wolf University training

Employee referral incentives

Scholarship program

Job summary

Great Wolf Lodge in Bloomington, MN is seeking a Guest Service & Sales Agent who welcomes guests, handles check-in and check-out, and drives revenue by promoting suites, packages, and resort features through consultative selling.

In this fast-paced, guest-facing role you’ll connect with guests, assess needs, and tailor recommendations, using mobile devices and front-desk software to deliver seamless service while earning base pay of $17.75 per hour plus performance-based incentives.

Qualifications

• Flexibility with schedule, including nights, weekends, and holidays.
• Strong customer service and/or sales experience.
• Successful background check and drug screening.
• Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences.
• Enthusiastic, positive, proactive, and dependable.
• Strong teamwork and communication abilities.
• Demonstrated multitasking and prioritization skills in a fast-paced environment.
• Experience or ability to learn using mobile technology, front desk software, and self-service kiosks.

Responsibilities

• Welcome and assist guests with check-in and check-out processes using property management systems.
• Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling.
• Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction.
• Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service.
• Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences.
• Accurately verify guest identity, process secure payments, and manage billing with precision.
• Maintain accurate records of guest stays, room assignments, and transactions.
• Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up.
• Communicate guest needs and feedback to appropriate departments for timely resolution.
• Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression.
• Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay.

Skills

Customer service

Sales experience

Communication

Teamwork

Multitasking

Technology literacy

Flexibility

Education

High School Diploma or equivalent

Tools

Front desk software

Self-service kiosks

Job description

Great Wolf Lodge in Bloomington, MN is seeking a Guest Service & Sales Agent who welcomes guests, handles check-in and check-out, and drives revenue by promoting suites, packages, and resort features through consultative selling.

In this fast-paced, guest-facing role you’ll connect with guests, assess needs, and tailor recommendations, using mobile devices and front-desk software to deliver seamless service while earning base pay of $17.75 per hour plus performance-based incentives.