Guest Experience & Upsell Specialist

Great Wolf Lodge; LaGrange (GA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Discounted vacations

Great Wolf University training

Employee referral incentives

Scholarship Program

Job summary

Great Wolf Lodge in LaGrange, GA is seeking a Guest Service & Sales Agent to drive guest satisfaction while promoting upgrades and resort features. You’ll use frontline systems for check-in/out, build rapport, and advise guests on premium packages.

This role blends hospitality with sales in a fast-paced environment. The position offers an hourly pay rate with incentive opportunities tied to performance, reflecting both service quality and revenue impact.

Qualifications

• Strong customer service experience and sales capability.
• Ability to upsell and tailor recommendations to guests.
• Comfort with a fast-paced, guest-facing environment.

Responsibilities

• Welcome and assist guests with check-in/out using property systems.
• Promote lodge offerings and upgrades to boost revenue.
• Handle inquiries with warm, concierge-level service and resolve concerns.

Skills

Customer service

Sales experience

Teamwork

Communication

Multitasking

Flexibility

Guest focus

Education

High School Diploma or equivalent

Tools

POS systems

Mobile devices

Self-service kiosks

Job description

Great Wolf Lodge in LaGrange, GA is seeking a Guest Service & Sales Agent to drive guest satisfaction while promoting upgrades and resort features. You’ll use frontline systems for check-in/out, build rapport, and advise guests on premium packages.

This role blends hospitality with sales in a fast-paced environment. The position offers an hourly pay rate with incentive opportunities tied to performance, reflecting both service quality and revenue impact.