Guest Services & Sales Associate - Upsell & Upgrades

Great Wolf Lodge; Baraboo (WI); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Discounted vacations

Employee referral incentives

Access to Great Wolf University

Job summary

Great Wolf Lodge in Baraboo, Wisconsin is seeking a Guest Service & Sales Agent. This role involves being the first point of contact for guests, engaging them to enhance their experience and promote sales. Responsibilities include managing check-in/check-out processes, suggesting upgrades, and ensuring guest satisfaction. Ideal candidates have strong customer service and sales backgrounds. The position offers competitive pay starting at $15/hr with incentive opportunities, as well as great perks like employee discounts and 401K benefits.

Qualifications

• Flexibility with schedule, including nights, weekends, and holidays.
• Demonstrated empathy and a genuine desire to serve others.
• Experience or ability to learn using mobile technology and front desk software.

Responsibilities

• Welcome and assist guests with check-in and check-out processes.
• Actively boost revenue by promoting lodge offerings.
• Engage guests to uncover hidden needs for add-on experiences.

Skills

Customer service experience

Sales experience

Multitasking skills

Strong communication abilities

Empathy

Education

High School Diploma or equivalent

Job description

Great Wolf Lodge in Baraboo, Wisconsin is seeking a Guest Service & Sales Agent. This role involves being the first point of contact for guests, engaging them to enhance their experience and promote sales. Responsibilities include managing check-in/check-out processes, suggesting upgrades, and ensuring guest satisfaction. Ideal candidates have strong customer service and sales backgrounds. The position offers competitive pay starting at $15/hr with incentive opportunities, as well as great perks like employee discounts and 401K benefits.