Guest Experience & Upsell Specialist

Great Wolf Lodge; Grand Mound (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Paid vacation

Vacation discounts

Great Wolf University training

Job summary

Great Wolf Lodge in Washington state is seeking a Guest Service & Sales Agent to welcome guests, process check-in/check-out, and actively promote upgrades and resort packages. This role blends service with sales, rewarding strong guest connections and the ability to upsell offerings that enhance stays.

You will use front desk software and mobile tools to deliver seamless experiences, handle payments securely, and maintain accurate records.

Qualifications

• Flexibility with schedule including nights, weekends and holidays.
• Strong customer service and/or sales background.
• Successful background check and drug screening.
• Ability to upsell and tailor recommendations to guest needs.
• Experience or ability to learn using mobile technology and front desk software.

Responsibilities

• Welcome guests with a warm, professional greeting and assist with check-in/check-out.
• Actively promote lodge offerings and upgrades to boost revenue.
• Engage guests to uncover needs and suggest add-on experiences.
• Handle payments securely and maintain accurate guest records.
• Provide concierge-level service and communicate guest feedback to departments.

Skills

Customer service

Sales experience

Teamwork

Communication

Multitasking

Mobile tech

Education

High School Diploma or equivalent

Tools

Front desk software

Self-service kiosks

Mobile devices

Job description

Great Wolf Lodge in Washington state is seeking a Guest Service & Sales Agent to welcome guests, process check-in/check-out, and actively promote upgrades and resort packages. This role blends service with sales, rewarding strong guest connections and the ability to upsell offerings that enhance stays.

You will use front desk software and mobile tools to deliver seamless experiences, handle payments securely, and maintain accurate records.