Guest Concierge & Upsell Specialist

Great Wolf Lodge; Gurnee (IL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Job summary

Great Wolf Lodge in Illinois is seeking a Guest Service & Sales Agent to warmly welcome guests and manage check-in/check-out with resort software. You will actively promote upgrades and packages to boost revenue while ensuring guest satisfaction.

You will rely on consultative selling, mobile tools, and self-service kiosks to deliver seamless experiences. A strong service mindset, teamwork, and adaptability are essential for success.

Qualifications

• Minimum strong customer service experience.
• Ability to upsell and cross-sell resort offerings.
• Excellent communication and teamwork in a fast-paced environment.

Responsibilities

• Greet guests at check-in/check-out using property management systems.
• Promote lodge offerings, upgrades, and packages to drive sales.
• Engage guests to uncover needs and suggest add-ons for enhanced experiences.
• Respond to guest inquiries with warmth and accuracy.

Skills

Customer service

Sales upsell

Teamwork

Communication

Education

High School Diploma or equivalent

Tools

Front desk software

Self-service kiosks

Mobile devices

Job description

Great Wolf Lodge in Illinois is seeking a Guest Service & Sales Agent to warmly welcome guests and manage check-in/check-out with resort software. You will actively promote upgrades and packages to boost revenue while ensuring guest satisfaction.

You will rely on consultative selling, mobile tools, and self-service kiosks to deliver seamless experiences. A strong service mindset, teamwork, and adaptability are essential for success.