Guest Service & Sales Agent - Upsell & Earn More

Great Wolf Lodge; Sandusky (OH); Sur place; USD 32 000 - 33 000; Plein temps

Avantages offerts par ce poste

Great Wolf University

Scholarship Program

Discounted vacations

401K with employer match

Paid time off

Résumé du poste

Great Wolf Lodge in Sandusky, OH is seeking a Guest Service & Sales Agent to welcome guests, process check-ins/outs, and promote resort offerings to boost revenue while ensuring an exceptional guest experience.

The role emphasizes consultative selling, high-energy guest engagement, and accurate handling of payments. Ideal candidates are flexible, customer-focused, and capable of thriving in a fast-paced environment with mobile tech tools.

Qualifications

• Excellent guest service and sales skills.
• Ability to upsell and cross-sell resort offerings in real time.
• Strong communication and listening skills.
• Comfortable using front desk software and mobile devices.

Responsabilités

• Welcome and assist guests with check-in and check-out using property systems.
• Actively promote lodge offerings and upgrades to drive revenue.
• Engage guests with proactive conversations to uncover needs.
• Respond to guest inquiries with warmth and concierge-level service.
• Verify guest identity and process payments accurately.
• Maintain front desk area and records, and assist with lost-and-found items.

Connaissances

Guest service

Sales skills

Communication

Multitasking

Formation

High School Diploma or equivalent

Outils

Front desk software

Self-service kiosks

Mobile devices

Description du poste

Great Wolf Lodge in Sandusky, OH is seeking a Guest Service & Sales Agent to welcome guests, process check-ins/outs, and promote resort offerings to boost revenue while ensuring an exceptional guest experience.

The role emphasizes consultative selling, high-energy guest engagement, and accurate handling of payments. Ideal candidates are flexible, customer-focused, and capable of thriving in a fast-paced environment with mobile tech tools.