Guest Experience & Resort Sales Specialist

Great Wolf Lodge; Mason (OH); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Discounted vacations

Great Wolf University access

401K with employer match

Paid vacation and parental leave

Employee referral incentives

Scholarship program

Résumé du poste

Great Wolf Lodge in Mason, OH is hiring a Guest Service & Sales Agent to be the first and last point of contact for our guests. In this dual role, you will check in/out guests and actively promote upgrades, packages, and resort features that boost revenue and guest satisfaction.

The position emphasizes consultative selling, exceptional service, and the ability to connect with guests to tailor recommendations.

Qualifications

• Flexibility with schedule, including nights, weekends, and holidays.
• Strong previous customer service and/or sales experience.
• Successful background check and drug screening.
• Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences.
• Enthusiastic, positive, proactive, and dependable.
• Strong demonstrated teamwork and communication abilities.
• Demonstrated multitasking and prioritization skills in a fast-paced environment.
• Experience or ability to learn using mobile technology, front desk software, and self-service kiosks.

Responsabilités

• Welcome and assist guests with check-in and check-out processes using property management systems.
• Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling.
• Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction.
• Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service.
• Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences.
• Accurately verify guest identity, process secure payments, and manage billing with precision.
• Maintain accurate records of guest stays, room assignments, and transactions.
• Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up.
• Communicate guest needs and feedback to appropriate departments for timely resolution.
• Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression.
• Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay.

Connaissances

Customer service

Sales experience

Empathy

Teamwork

Communication skills

Multitasking

Mobile technology

Kiosks

Formation

High School Diploma or equivalent

Description du poste

Great Wolf Lodge in Mason, OH is hiring a Guest Service & Sales Agent to be the first and last point of contact for our guests. In this dual role, you will check in/out guests and actively promote upgrades, packages, and resort features that boost revenue and guest satisfaction.

The position emphasizes consultative selling, exceptional service, and the ability to connect with guests to tailor recommendations.