Resort Guest Experience & Sales Concierge

Hunter Super Techs - TurnPoint

Concord (NC)

On-site

USD 19,000 - 26,000

Full time

7 days ago
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Life insurance
401K with employer match
Paid vacation
Parental leave
Waterpark passes
Vacation discounts
Scholarship program

Job summary

Great Wolf Lodge in Concord, NC is seeking a Guest Service & Sales Agent to welcome guests, manage check-in/out, and promote resort offerings. You will engage guests to tailor recommendations, upsell upgrades, and support sales goals while delivering a memorable stay.

The role emphasizes consultative selling, reliability in a fast-paced environment, and using mobile tools to enhance guest experiences. Training and advancement opportunities are available within the Great Wolf hospitality

Qualifications

  • Flexible schedule including nights, weekends, and holidays.
  • Strong customer service and/or sales experience.
  • Background check and drug screening.
  • Empathy and a genuine desire to serve others.
  • Teamwork and communication abilities.
  • Experience with mobile technology and front desk software.

Responsibilities

  • Welcome guests and assist with check-in/check-out using property systems.
  • Actively promote lodge offerings and upgrades to boost revenue.
  • Engage guests to uncover needs and upsell experiences.
  • Respond to inquiries with warmth and concierge-level service.
  • Use mobile devices and kiosks to deliver seamless guest experiences.

Skills

Customer service
Sales experience
Empathy
Teamwork
Multitasking
Communication
Mobile tech familiarity

Education

High School Diploma or equivalent

Job description

Great Wolf Lodge in Concord, NC is seeking a Guest Service & Sales Agent to welcome guests, manage check-in/out, and promote resort offerings. You will engage guests to tailor recommendations, upsell upgrades, and support sales goals while delivering a memorable stay.

The role emphasizes consultative selling, reliability in a fast-paced environment, and using mobile tools to enhance guest experiences. Training and advancement opportunities are available within the Great Wolf hospitality

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