Resort Guest Experience & Sales Concierge
Hunter Super Techs - TurnPoint
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Great Wolf Lodge in Concord, NC is seeking a Guest Service & Sales Agent to welcome guests, manage check-in/out, and promote resort offerings. You will engage guests to tailor recommendations, upsell upgrades, and support sales goals while delivering a memorable stay.
The role emphasizes consultative selling, reliability in a fast-paced environment, and using mobile tools to enhance guest experiences. Training and advancement opportunities are available within the Great Wolf hospitality
Qualifications
- Flexible schedule including nights, weekends, and holidays.
- Strong customer service and/or sales experience.
- Background check and drug screening.
- Empathy and a genuine desire to serve others.
- Teamwork and communication abilities.
- Experience with mobile technology and front desk software.
Responsibilities
- Welcome guests and assist with check-in/check-out using property systems.
- Actively promote lodge offerings and upgrades to boost revenue.
- Engage guests to uncover needs and upsell experiences.
- Respond to inquiries with warmth and concierge-level service.
- Use mobile devices and kiosks to deliver seamless guest experiences.
Skills
Education
Job description
Great Wolf Lodge in Concord, NC is seeking a Guest Service & Sales Agent to welcome guests, manage check-in/out, and promote resort offerings. You will engage guests to tailor recommendations, upsell upgrades, and support sales goals while delivering a memorable stay.
The role emphasizes consultative selling, reliability in a fast-paced environment, and using mobile tools to enhance guest experiences. Training and advancement opportunities are available within the Great Wolf hospitality
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
