Guest Experience & Sales Pro — Upsell & Earn More

Hunter Super Techs - TurnPoint; BLOOMINGTON (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid vacation

Parental leave

Waterpark passes

Vacation discounts

Telehealth resources

Employee assistance program

Job summary

Great Wolf Lodge in Bloomington, MN is seeking a Guest Service & Sales Agent to welcome guests, assist with check-in/out, and promote resort offerings. The role combines hospitality with consultative selling to enhance guest experiences and drive revenue. Incentives may boost earnings beyond base pay.

Join a fast-paced, guest-facing team and leverage mobile devices and kiosks to deliver seamless service. A positive, proactive attitude and strong teamwork are essential for success in this role.

Qualifications

• Flexibility with schedule, including nights, weekends, and holidays.
• Strong customer service and/or sales experience.
• Successful background check and drug screening.
• Demonstrated empathy and a genuine desire to serve others; anticipate guest needs.
• Enthusiastic, positive, proactive, and dependable.
• Strong teamwork and communication abilities.
• Demonstrated multitasking and prioritization skills in a fast-paced environment.
• Experience or ability to learn using mobile technology, front desk software, and self-service kiosks.

Responsibilities

• Welcome and assist guests with check-in and check-out processes using property management systems.
• Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling.
• Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction.
• Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service.
• Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences.
• Accurately verify guest identity, process secure payments, and manage billing with precision.
• Maintain accurate records of guest stays, room assignments, and transactions.
• Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up.
• Communicate guest needs and feedback to appropriate departments for timely resolution.
• Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression.
• Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay.

Skills

Customer service

Sales experience

Empathy

Teamwork

Multitasking

Mobile technology

Front desk software

Education

High School Diploma

Tools

Front desk software

Self-service kiosks

Mobile devices

Job description

Great Wolf Lodge in Bloomington, MN is seeking a Guest Service & Sales Agent to welcome guests, assist with check-in/out, and promote resort offerings. The role combines hospitality with consultative selling to enhance guest experiences and drive revenue. Incentives may boost earnings beyond base pay.

Join a fast-paced, guest-facing team and leverage mobile devices and kiosks to deliver seamless service. A positive, proactive attitude and strong teamwork are essential for success in this role.