Guest Service & Upsell Expert

Great Wolf Lodge

Sandusky (OH)

On-site

USD 23,000 - 29,000

Full time

9 days ago

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Benefits offered by this job

Discounted vacations

Employee referral incentives

Great Wolf Scholarship Program

Great Wolf University

Job summary

Great Wolf Lodge in Sandusky, OH seeks a Guest Service & Sales Agent to welcome guests, handle check-in/check-out, and drive revenue through consultative selling of upgrades and packages. You will use mobile and kiosks to deliver seamless service and promote exclusive experiences, while ensuring guest satisfaction and smooth operations.

The role emphasizes fast-paced guest interactions, billing accuracy, and a strong focus on upselling and personalized recommendations to maximize earnings and

Qualifications

Proven customer service or sales background.
Ability to understand guest needs and tailor recommendations.
Willingness to learn and upsell resort offerings.

Responsibilities

Greet guests and assist with check-in/check-out using property systems.
Promote resort offerings and upgrades to boost revenue.
Engage guests to uncover needs and suggest add-ons.
Respond to inquiries with warmth and accuracy.
Use mobile tools to deliver seamless guest experiences.
Verify guest identity and process payments accurately.
Maintain records of stays, rooms, and transactions.
Assist with lost-and-found and follow-up with guests.

Skills

Customer service

Sales experience

Empathy

Teamwork

Multitasking

Mobile technology

Education

High School Diploma or equivalent

Tools

Front desk software

Self-service kiosks

Mobile devices

Job description

The role emphasizes fast-paced guest interactions, billing accuracy, and a strong focus on upselling and personalized recommendations to maximize earnings and

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