Guest Service Representative - Substitute

Tricoci University of Beauty Culture; Urbana (IL); On-site; USD 20,664 - 22,317; Part time

Benefits offered by this job

Generous Paid Time Off

401K Plan

Access to CEU Classes

Complimentary Services at Student Clinic

Product Discounts

Opportunities for Career Advancement

Job summary

A leading beauty education institution in Illinois is seeking a Substitute Guest Service Representative to enhance guest experiences during peak seasons. This role involves greeting guests, managing inquiries, and assisting with administrative tasks. Ideal candidates will possess strong communication and organizational skills, along with a high school diploma. The position offers flexible scheduling, generous paid time off, and opportunities for career advancement within the beauty industry.

Qualifications

• High school diploma or equivalent; additional training in hospitality or customer service is a plus.
• Previous experience in customer service or guest relations preferred.
• Strong verbal and written communication skills.
• Excellent organizational abilities and the capacity to multitask.
• A positive attitude and the desire to assist others.

Responsibilities

• Warmly greet guests and students upon arrival, providing assistance as needed.
• Manage incoming phone calls and inquiries, offering information about our programs and services.
• Assist with scheduling and confirming appointments for beauty treatments and consultations.
• Resolve any guest concerns or issues promptly and professionally.

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Education

High school diploma

Training in hospitality or customer service

Tools

Microsoft Office Suite

CRM systems

Job description

At Tricoci University of Beauty Culture, we pride ourselves on offering exceptional beauty education while fostering a welcoming environment for both students and guests. Our mission focuses on empowering our students with the skills and knowledge they need to thrive in the beauty industry.

Become a Substitute Guest Service Representative at Tricoci University!

Position Overview

As a Substitute Guest Service Representative, you will play a crucial role in providing support during peak periods or staff absences. Your exceptional customer service skills will help ensure a positive experience for guests and a smooth operation at our campus.

Key Responsibilities

• Warmly greet guests and students upon arrival, providing assistance as needed
• Manage incoming phone calls and inquiries, offering information about our programs and services
• Assist with scheduling and confirming appointments for beauty treatments and consultations
• Keep accurate records of client interactions, appointments, and other relevant informationResolve any guest concerns or issues promptly and professionally
• Collaborate with team members to maintain an efficient and welcoming atmosphere
• Perform various administrative tasks to support the smooth running of operations

Why Work With Us?

• Become part of a leading institution dedicated to beauty education and student success
• Enjoy a supportive work environment that values teamwork and collaboration
• Flexible scheduling options to accommodate your personal availability
• Opportunities for growth and development within the beauty industry
• Employee discounts on beauty services and products

Qualifications

• High school diploma or equivalent; additional training in hospitality or customer service is a plus
• Previous experience in customer service or guest relations preferred
• Strong verbal and written communication skills
• Excellent organizational abilities and the capacity to multitask
• Proficiency in Microsoft Office Suite; familiarity with CRM systems is a plus
• A positive attitude and the desire to assist others
• Flexible availability, including weekdays, evenings, and weekends, based on operational needs

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.