Guest Service Representative - Substitute

Tricoci University; Chicago (IL); On-site; USD 20,664 - 22,317; Part time

Benefits offered by this job

Generous Paid Time Off

401K Plan

Access to Continuing Education Units (CEU) Classes

Complimentary Services at our Student Clinic

Product Discounts

Opportunities for Career Advancement

A Rewarding and Dynamic Work Environment

Job summary

A leading beauty education institution in Chicago seeks a Substitute Guest Service Representative to provide customer service support. This role includes greeting guests, managing inquiries, and scheduling appointments. The ideal candidate has experience in customer service, strong communication skills, and a positive demeanor. Flexible scheduling is available, making it suitable for those seeking work-life balance. Benefits include generous paid time off and opportunities for growth.

Qualifications

• Previous experience in customer service or a guest-facing role is preferred.
• Strong verbal communication and interpersonal skills to engage effectively with guests.
• Excellent organizational abilities with a knack for multitasking.
• Proficiency in Microsoft Office Suite; experience with CRM software is advantageous.
• A friendly demeanor and positive attitude focused on guest satisfaction.
• Flexible availability to cover various shifts as needed, including weekdays and weekends.

Responsibilities

• Greet guests and students in a friendly and professional manner.
• Manage incoming calls and inquiries, providing detailed information about programs and services.
• Schedule and coordinate appointments for beauty services and other university offerings.
• Maintain accurate records of guest interactions and communications.
• Address and resolve guest concerns with professionalism and care.
• Collaborate with team members to ensure smooth operations and exceptional guest experiences.
• Assist with administrative tasks and other duties as assigned.

Skills

Customer service experience

Verbal communication

Interpersonal skills

Organizational abilities

Multitasking

Positive attitude

Tools

Microsoft Office Suite

CRM software

Job description

Overview

Become a Substitute Guest Service Representative at Tricoci University!

About Tricoci University: Tricoci University of Beauty Culture is dedicated to fostering excellence in beauty education and providing an enriching experience for both students and clients. Our goal is to empower future beauty professionals with the skills and knowledge needed for success.

Position Overview: As a Substitute Guest Service Representative, you will provide crucial support during peak times or to cover for staff absences. Your engaging personality and commitment to customer service will help create a welcoming environment for guests and students at our campus.

Responsibilities

• Greet guests and students in a friendly and professional manner.
• Manage incoming calls and inquiries, providing detailed information about programs and services.
• Schedule and coordinate appointments for beauty services and other university offerings.
• Maintain accurate records of guest interactions and communications.
• Address and resolve guest concerns with professionalism and care.
• Collaborate with team members to ensure smooth operations and exceptional guest experiences.
• Assist with administrative tasks and other duties as assigned.

Why Work With Us?

• Join a respected institution that prioritizes beauty education and student success.
• Be part of a supportive team-oriented environment.
• Enjoy flexible scheduling that promotes a work-life balance.
• Opportunities for personal growth and professional development in the beauty industry.
• Receive exclusive discounts on beauty services and products.
• Shift is every Saturday 10:00am-3:00pm CST

Qualifications

• Previous experience in customer service or a guest-facing role is preferred.
• Strong verbal communication and interpersonal skills to engage effectively with guests.
• Excellent organizational abilities with a knack for multitasking.
• Proficiency in Microsoft Office Suite; experience with CRM software is advantageous.
• A friendly demeanor and positive attitude focused on guest satisfaction.
• Flexible availability to cover various shifts as needed, including weekdays and weekends.

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Job Description may be written with the assistance AI