Guest Service Representative

Tricoci University of Beauty Culture; Janesville (WI); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Professional development opportunities

Employee discounts on beauty services

Flexible work schedules

Generous Paid Time Off

401K Plan

Complimentary Services at Student Clinic

Job summary

Tricoci University of Beauty Culture is seeking a Guest Service Representative in Janesville, Wisconsin. The role involves welcoming guests and students, managing inquiries via phone and email, and ensuring exceptional service. Applicants should possess a high school diploma and excellent communication skills, with flexibility for varied shifts. Benefits include professional development opportunities, employee discounts on beauty services, and a supportive work culture. The expected salary is between $14.00 and $15.00 per hour.

Qualifications

• High school diploma or equivalent; additional education in hospitality or customer service preferred.
• Experience in customer service or guest relations is advantageous.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multitask effectively.
• Positive attitude, professionalism, and strong interpersonal skills.

Responsibilities

• Welcome and assist guests and students with professionalism and friendliness.
• Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services.
• Schedule and confirm appointments, ensuring seamless operations.
• Maintain detailed records of interactions and appointments.
• Address customer issues promptly and seek resolutions to enhance satisfaction.
• Collaborate with staff to promote a positive and efficient environment.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Additional education in hospitality or customer service

Tools

Microsoft Office

CRM systems

Job description

Guest Service Representative (Tricoci University)

We are seeking an enthusiastic and customer‑focused Guest Service Representative to join our team. In this role, you will be the first point of contact for guests and students, delivering outstanding service and support to ensure their needs are met professionally and warmly.

Role Overview

As the first point of contact, you will provide exceptional service, manage inquiries, and contribute to a positive environment.

Responsibilities

• Welcome and assist guests and students with professionalism and friendliness
• Manage and respond to phone calls, emails, and in‑person inquiries regarding programs and services
• Schedule and confirm appointments, ensuring seamless operations
• Maintain detailed records of interactions and appointments
• Address customer issues promptly and seek resolutions to enhance satisfaction
• Collaborate with staff to promote a positive and efficient environment
• Perform administrative tasks as needed to support daily operations

Requirements

• High school diploma or equivalent; additional education in hospitality or customer service preferred
• Experience in customer service or guest relations is advantageous
• Excellent verbal and written communication skills
• Strong organizational skills and ability to multitask effectively
• Proficiency with Microsoft Office applications; familiarity with CRM systems is a plus
• Positive attitude, professionalism, and strong interpersonal skills
• Flexibility to work varied shifts including evenings and weekends as necessary

Benefits

• Be part of a reputable institution with a commitment to education and service
• Opportunities for professional development and career growth
• Supportive and collaborative work culture
• Flexible work schedules to accommodate work‑life balance
• Employee discounts on beauty services and products
• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.