Guest Service Representative - Night Auditor

LBA Hospitality; Tennessee; On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality brand is seeking a Guest Service Representative - Night Auditor to provide exceptional guest service and manage front office operations. This role offers opportunities for advancement and includes benefits like quarterly bonuses and medical coverage.

Benefits

Quarterly bonuses

Medical/Dental/Vision

401(k)

Qualifications

• Experience in related industries is helpful but not mandatory.

Responsibilities

• Providing excellent guest service in a courteous manner.
• Managing front office operations as Manager on Duty.
• Greet, register, assign rooms, and accommodate guest requests.

Skills

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Property management systems

Job description

Guest Service Representative - Night Auditor

Join to apply for the Guest Service Representative - Night Auditor role at LBA Hospitality

LivSmart by Hilton is a newly launched hospitality brand focused on providing modern, eco-friendly accommodations that enhance guest experiences while prioritizing sustainability. We are dedicated to creating a community-driven atmosphere that aligns with our values of innovation, wellness, and environmental responsibility. As we embark on this exciting journey, we are seeking a passionate and skilled Night Auditor to join our team and help shape our brand from the ground up. Quarterly bonuses, medical/dental/vision, and 401(k) are also available.

Responsibilities include:

• Providing excellent guest service in an efficient, courteous, and professional manner, following LBA standards of friendly hospitality.
• Executing selling strategies to enhance hotel revenue.
• Managing front office operations as Manager on Duty.
• Responding immediately to guest requests and maintaining communication with management.

Pre-requisites:

• Access to guestrooms and property, with honesty and trustworthiness being essential.
• Pass security clearance as per company policy.
• Experience in related industries is helpful but not mandatory.
• High school diploma or equivalent required; degree helpful but not necessary.

Physical and language requirements:

• Ability to push/pull 60 pounds and lift/carry 30 pounds.
• Stand for long periods, bend, stretch, and reach.
• Ability to see, hear, speak, and read English; other languages may be helpful.

Knowledge, Skills, and Abilities:

• Knowledge of Manager on Duty functions, cash handling, security measures, property details, reservations, and phone etiquette.
• Proficiency with property management systems.
• Ability to multitask, communicate effectively, and work independently, especially overnight.

Specific Responsibilities:

• Greet, register, assign rooms, and accommodate guest requests.
• Promote hotel services and amenities, encourage repeat business, and handle guest issues professionally.
• Ensure all financial transactions are balanced at shift end.
• Assist with housekeeping, maintain cleanliness, and follow safety procedures.

Working Conditions:

Standing and walking for long periods, following laundry procedures if applicable, and assisting in other departments as needed.

Advancement Opportunities:

Potential for promotion to roles such as Assistant General Manager or General Manager with leadership development.

Note: All duties are subject to change, and personnel may perform additional responsibilities as needed.