Remote Customer Service Representative

Think Academy U.S; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading education technology company is seeking a Remote Customer Service Representative to deliver exceptional service to parent-clients. This role involves addressing concerns, building relationships, and providing support via various communication channels. Ideal candidates will have a passion for learning and strong communication skills, with fluency in Mandarin being essential.

Benefits

Flexible remote work

Performance-based commission

Opportunity to develop communication skills

Qualifications

• Previous customer service or related experience is highly desirable.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the main resource for parent-clients, ensuring their concerns are addressed promptly.
• Build positive, long-lasting relationships with parents and students.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Fluency in Mandarin

Job description

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Job Title:

Remote Customer Service Representative

Job type:

Full-Time 30-40 hours/week (Contractor)

Location:

Remote

Intended Start Date:

ASAP

Who We Are

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extracurricular learning services through science and technology. We foster local children’s critical thinking, logic skills, and goal fulfillment through innovative teaching techniques. Over 6 million students are enrolled weekly in TAL's online and offline platforms.

Your Role

We are seeking an enthusiastic Customer Service Representative to deliver excellent customer experiences by supporting and consulting our parent-clients. As part of our Customer Success team, you'll help build scalable systems and processes for a great customer journey.

Responsibilities

• Act as the main resource for parent-clients, ensuring their concerns are addressed promptly.
• Build positive, long-lasting relationships with parents and students, delivering exceptional service that fosters trust and satisfaction.
• Handle parent questions or concerns effectively and timely.
• Serve as the primary contact for potential customers, providing support via WeChat, email, and phone calls.

Work Hours

• 10 am - 7 pm (Pacific Time)

What We’re Looking For

• Previous customer service or related experience is highly desirable.
• Passion for learning and eagerness to grow through challenges within a team.
• Excellent verbal and written communication skills; friendly, attentive, and customer-focused.
• Comfortable working remotely in a fast-paced environment.
• Quick, clear communication with timely responses.
• Fluency in Mandarin (speaking, reading, and writing) is essential.

Pay & Benefits

• Flexible remote work—work from anywhere!
• Performance-based commission with extra earnings.
• Opportunity to develop communication, strategic thinking, and problem-solving skills.
• Pay: $18-$20/hr

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.