Customer Service Representative - Connecticut ONLY

Alorica; Omaha (NE); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service Representative, where you'll provide support to clients, address customer concerns, and enhance service experiences. This full-time role offers opportunities for growth and development in a supportive environment.

Benefits

Health coverage

Dental coverage

Vision coverage

401K retirement plan

Paid training

Tuition reimbursement

Employee discounts

Qualifications

• Customer service experience is a plus.
• Strong computer navigation skills required.

Responsibilities

• Assist customers with issues and concerns.
• Document call-related information.
• Upsell current customers on new services.

Skills

Customer service

Communication

Computer navigation

Listening

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Service Representative - Connecticut ONLY

Position: Customer Service Representative

Location: Connecticut

Terms: Full-time

Pay: $XX/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. Over 70% of our leaders are promoted from within!

We also provide a full range of benefits to support our employees’ financial, emotional, mental, and physical well-being, including community support through Making Lives Better with Alorica (MLBA), our award-winning non-profit charity focused on empowering people.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns during product or service use
• Document call-related information for auditing and reporting
• Maintain and update customer information as needed
• Upsell current customers on new or enhanced services

Qualifications

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigation skills
• Familiarity with Microsoft Office (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous demeanor
• Customer-oriented attitude

Work Environment

• Use of phone and computer systems regularly
• Your Work At Home environment must be private and located at your listed address
• Company provides necessary equipment, possibly including a webcam
• Require a broadband Internet connection (DSL or Cable only; no Satellite, Dial-up, or Wireless)
• Minimum internet speeds: 10 Mbps download and 3 Mbps upload, with proof of speed

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, vision, and HSA coverage
• PTO, paid holidays, and sick leave
• Optional daily or weekly pay
• 401K retirement plan
• Leadership development programs
• Paid training and tuition reimbursement
• Employee discounts on various products and services
• Employee assistance program
• Additional voluntary benefits

Next Steps

• Apply online
• Complete assessment
• Application review
• Follow-up if selected

Note: We are hiring only in specific states listed, and Alorica is an Equal Opportunity Employer.

About Alorica

Alorica is dedicated to making lives better—one interaction at a time—by delivering innovative customer experiences and leveraging our people, processes, tools, and technologies. We challenge the status quo and enjoy doing it.