Remote Customer Service Representative

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Health Insurance Services is seeking dedicated individuals for remote customer support roles. This position offers a competitive salary, paid training, and opportunities for career growth. Ideal candidates will have strong computer skills and a passion for helping others. Join a collaborative team and enjoy the benefits of a supportive work environment.

Benefits

Paid Training

401K Match

Individual Coverage HRA (ICHRA)

Qualifications

• Must be 18 years of age or older.
• Completion of a background check and drug test within 3 days.

Responsibilities

• Handle inbound and outbound calls while delivering exceptional customer service.
• Manage customer accounts and provide technical support as needed.
• Perform application data entry and respond to online chat inquiries.

Skills

Customer Service

Technical Support

Moderate to Advanced Computer Skills

Spanish

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary up to $16.50/hour plus performance incentives
- Paid training provided for a smooth onboarding experience
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Collaborative and supportive team environment
- 401K match and Individual Coverage HRA (ICHRA) available

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls while delivering exceptional customer service
- Manage customer accounts and provide technical support as needed
- Perform application data entry and respond to online chat inquiries
- Follow defined procedures and policies to ensure compliance
- Engage in extensive self-study and training to achieve required certifications

What is Required (Qualifications):
- Must be 18 years of age or older
- Completion of a background check and drug test within 3 days
- Dedicated, private, and secure workspace for remote work
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Moderate to advanced computer skills with a high comfort level in learning new technology

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with group and/or individual health insurance, or the Affordable Care Act
- Experience working in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #TrainingProvided

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