Healthcare Customer Service Representative - Remote

Talentify.io; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in Digital Business Services is seeking customer service representatives to handle inquiries and provide solutions. This role offers competitive wages, full benefits, and the opportunity to work remotely from Tennessee. Ideal candidates will have strong communication skills and a commitment to customer satisfaction.

Benefits

Medical

Dental

Vision

401k

Paid training

Paid time off

Qualifications

• Minimum of 6 months customer service experience preferred.
• Ability to type at least 25 words per minute.

Responsibilities

• Field customer inquiries through phone, email, chat, and social media.
• Calmly resolve and de-escalate customer issues.
• Track call-related information for auditing and reporting.

Skills

Communication

Problem Solving

Education

High School Graduate or GED

Job description

Employer Industry: Digital Business Services

Why consider this job opportunity:
- Competitive wages with full benefits, including Medical, Dental, Vision, and 401k
- Paid training to enhance your skills and knowledge
- Paid time off to promote work-life balance
- Opportunities for career advancement within a supportive and engaging environment
- Chance to work remotely from the state of Tennessee
- Participate in employee wellness and engagement programs

What to Expect (Job Responsibilities):
- Field customer inquiries through phone, email, chat, and social media, providing innovative solutions
- Calmly resolve and de-escalate customer issues as they arise
- Escalate interactions when necessary to ensure customer satisfaction
- Assist with requests for assistance and potential payment processing
- Track call-related information for auditing and reporting purposes

What is Required (Qualifications):
- Minimum of 6 months customer service experience preferred
- Must be over 18 years of age
- High School Graduate or GED
- Ability to type at least 25 words per minute
- Proven oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience working in a virtual team environment
- Strong logical problem-solving skills
- Familiarity with navigating Windows operating systems
- Excellent organization and work prioritization skills

#DigitalBusinessServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.