Guest Service Representative - Front Desk Agent

ARK; Davenport (FL); On-site; USD 23,000 - 25,000; Part time

Job summary

ARK in Davenport, FL is seeking a friendly hotel front desk agent to deliver an exceptional guest experience. You will welcome guests, register and check them in/out, issue keys and room numbers, and record guest information with accuracy.

The ideal candidate communicates clearly, handles inquiries and reservations, answers phone calls, and coordinates with housekeeping to ensure rooms are ready. Strong customer service and familiarity with Microsoft Office and reservation systems are a plus.

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems.
• High school diploma, GED, or equivalent.
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills.
• Has experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
• Field customer complaints when necessary.
• Work with the housekeeping staff to ensure rooms are ready for new guests.

Skills

Communication skills

Customer service

Phone handling

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation

$17 - $18 hourly

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Field customer complaints when necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests