Front Desk Agent

Pinnacle Hospitality Management Gro; Wilmington (DE); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k)

Employee discounts

Paid time off

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Résumé du poste

Pinnacle Hospitality Management Gro is hiring a Front Desk Agent to deliver exceptional guest service. You will assist guests with check-in/check-out, issue keys, and handle payments while coordinating with housekeeping to maintain room readiness.

Excellent communication and a positive attitude are essential as you respond to inquiries and ensure a smooth stay for guests in a fast-paced hotel environment.

Qualifications

• Friendly, outgoing demeanor for guest interactions.
• Familiarity with hospitality industry standards and procedures.
• Proficient English with strong communication skills.
• Computer literacy and basic software familiarity.
• Customer-focused approach to issue resolution.
• Ability to lift up to 30 pounds.

Responsabilités

• Assist guests with check-in and check-out processes.
• Coordinate with housekeeping to manage room availability.
• Answer guest questions via phone, email, and in person.
• Describe room features and amenities to guests.
• Maintain compliance with health and quality standards.

Connaissances

Friendly personality

Hospitality knowledge

English proficiency

Computer literacy

Customer service

Physical ability

Description du poste

Benefits:

• 401(k)
• Employee discounts
• Paid time off
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds