Guest Service Representative

PURE LODGING HOSPITALITY LLC; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Job summary

PURE LODGING HOSPITALITY LLC is seeking a Guest Service Representative to be the face of our hotel, delivering friendly check-in and check-out experiences. You will assist guests at the front desk, handle reservations, and respond to inquiries while maintaining a welcoming lobby environment.

The ideal candidate is customer-focused, fluent in English, and thrives in a fast-paced hospitality setting, with a passion for creating memorable guest moments across all interactions.

Qualifications

• High School Diploma/GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Skills

Front desk operations

Customer service

English proficiency

Interpersonal skills

Education

High School Diploma/GED

Job description

Job Description

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with check-in and check-out, handle front desk operations, and handle a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a "people person" with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment