Guest Service Representative

Arihant Inc; South Carolina; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Job summary

Arihant Inc is seeking a Guest Service Representative to be the face of our hotel, welcoming guests and ensuring a smooth check-in and check-out experience. You will handle front desk operations and guest interactions with a friendly, professional approach.

The ideal candidate is guest-focused, fluent in English, capable of remaining calm in demanding situations, and able to build rapport quickly while maintaining accurate registration and payment records.

Qualifications

• High School Diploma or GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; additional languages a plus.
• Ability to handle stressful and emotional situations with tact.
• Demonstrate genuine care for customers and colleagues.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Skills

Customer service

Communication

Empathy

Stress management

Education

High School Diploma/GED

Job description

Job Description

Job Description

Benefits/Perks

• Career Advancement Opportunities

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment