Guest Service Representative

LINCOLN CORONA LLC; California (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

LINCOLN CORONA LLC in the United States seeks a Guest Service Representative who welcomes guests, assists with check-in and check-out, handles front desk operations, and creates a positive first and last impression for every visitor. The ideal candidate is friendly and professional, able to manage multiple tasks in a fast-paced environment, and committed to delivering outstanding customer service.

Proficiency in English is required; knowledge of other languages is a plus.

Qualifications

• High School Diploma/GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations; Proficient in English; knowledge of other languages is a plus.
• Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
• Ability to demonstrate genuine care for customers and employees.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Guest service

Front desk operations

Communication

Problem solving

Multi-tasking

English proficiency

Education

High School Diploma/GED

Job description

Job Description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests.

As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment