Guest Service Representative

VCA Animal Hospitals, Inc; Florida; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick days

401(k) plan

Generous employee pet discounts

Job summary

VCA Animal Hospitals is looking for a compassionate Front Desk Receptionist at Barkers Hotel & Purrington Inn. You will be the heartbeat of our customer experience, welcoming pets and their owners, managing reservations, and maintaining pet records.

The ideal candidate has excellent communication skills, can juggle multiple tasks, and is comfortable handling various pets. Competitive pay and benefits like medical insurance, paid vacation, and employee pet discounts are included.

Qualifications

• 1+ year of receptionist or customer service experience is preferred.
• Previous experience in a veterinary clinic or pet care environment is a plus.
• Comfortable handling pets of all types and sizes.

Responsibilities

• Greet clients and pets warmly and professionally.
• Schedule reservations and appointments using management software.
• Maintain organized client and pet records.

Skills

Excellent communication skills (verbal & written)

Super organized

Calm under pressure

Compassionate with animals

Reliable and punctual

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Job description

Job Overview

Do you love animals and enjoy being the face of a vibrant, energetic team? Barkers Hotel & Purrington Inn, a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly. This is more than just a receptionist role—you’ll be the heartbeat of our customer experience, helping pets and pet parents feel at ease from the moment they walk through the door.

What You’ll Do

• Greet clients and pets with warmth, professionalism, and a smile—in person and on the phone
• Answer questions about our services (boarding, daycare, grooming, etc.)
• Schedule reservations and appointments using our management software
• Guide pet parents through smooth check‑in/check‑out procedures
• Update and maintain pet medical and vaccination records
• Keep client and pet records organized and accurate
• Process payments (cash, card, and digital) and issue receipts
• Prepare and file intake forms and boarding agreements
• Respond to emails and inquiries promptly—or forward to the right team member
• Communicate pet care details to our kennel and grooming staff
• Make sure each pet’s unique needs (medications, food, temperament) are clearly noted and shared
• Keep the lobby tidy, welcoming, and safe for both pets and people
• Help manage front‑desk supplies and retail pet product inventory

What Makes You a Great Fit

• Excellent communication skills (verbal & written)
• Super organized and able to juggle multiple tasks with a smile
• Calm under pressure and in high‑energy environments
• Kind, compassionate, and patient with both animals and their owners
• Reliable, punctual, and team‑oriented

Physical Requirements

• Comfortable standing, walking, or sitting for extended periods
• Able to lift up to 40 lbs occasionally
• Acceptable exposure to barking, meowing, and other animal sounds

Schedule & Availability

• Must be flexible to work weekends, holidays, and during peak seasons
• Shifts may vary depending on business needs

Your Background

• High school diploma or equivalent (required)
• 1+ year of receptionist or customer service experience (preferred)
• Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus
• Comfortable handling cats and dogs of all shapes, sizes, and energy levels
• Tech‑savvy with scheduling software; Microsoft Word & Excel skills are a bonus

Perks & Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Paid vacation and sick days
• 401(k) plan
• Generous employee pet discounts

Equal Opportunity Employer

Barkers Hotel & Purrington Inn is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees—veterans and individuals with disabilities included. For a complete EEO statement please see our career page.