Guest Service Representative

Vicar Operating, Inc. dba VCA; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid vacation and sick days

401(k) plan

Generous employee pet discounts

Job summary

Barkers Hotel & Purrington Inn is seeking a Front Desk Receptionist to warmly welcome our furry guests and their humans, and to ensure smooth front desk operations. You’ll handle reservations, check-ins/outs, and maintain pet records in a fast-paced, affectionate environment.

Ideal candidates are reliable, tech-savvy, and calm under pressure, with strong communication and organizational skills. Veterinary or pet-care experience is a plus, and weekend availability is often required.

Qualifications

• High school diploma or equivalent.
• 1+ year of receptionist or customer service experience preferred.
• Experience in veterinary clinic, animal shelter, or pet care is a plus.
• Tech-savvy with scheduling software; MS Word & Excel skills are a bonus.

Responsibilities

• Greet clients and pets warmly in person and on the phone.
• Answer questions about services (boarding, daycare, grooming).
• Schedule reservations and appointments using management software.
• Guide pet parents through check-in/check-out procedures.
• Update and maintain pet medical/vaccination records.
• Keep client/pet records organized and accurate.
• Process payments and issue receipts.
• Prepare and file intake forms and boarding agreements.
• Respond to emails and inquiries promptly.

Skills

Communication skills

Organizational skills

Calm under pressure

Reliability

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Word & Excel

Job description

Front Desk Receptionist – Barkers Hotel & Purrington Inn

Do you love animals and enjoy being the face of a vibrant, energetic team? Barkers Hotel & Purrington Inn, a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly. This is more than just a receptionist role—you’ll be the heartbeat of our customer experience, helping pets and pet parents feel at ease from the moment they walk through the door.

What You’ll Do

• Client Interaction
  • Greet clients and pets with warmth, professionalism, and a smile—in person and on the phone
  • Answer questions about our services (boarding, daycare, grooming—you name it!)
  • Schedule reservations and appointments using our management software
  • Guide pet parents through smooth check-in/check-out procedures
  • Update and maintain pet medical and vaccination records
• Administrative Duties
  • Keep client and pet records organized and accurate
  • Process payments (cash, card, and digital) and issue receipts
  • Prepare and file intake forms and boarding agreements
  • Respond to emails and inquiries promptly—or forward to the right team member
• Facility Support
  • Communicate pet care details to our amazing kennel and grooming staff
  • Make sure each pet’s unique needs (medications, food, temperament) are clearly noted and shared
  • Keep the lobby tidy, welcoming, and safe for both pets and people
  • Help manage front-desk supplies and retail pet product inventory

What Makes You a Great Fit

• Excellent communication skills (verbal & written)
• Super organized and able to juggle multiple tasks with a smile
• Calm under pressure and in high-energy environments
• Kind, compassionate, and patient with both animals and their owners
• Reliable, punctual, and team-oriented

A Few Physical Requirements

• Comfortable being on your feet—standing, walking, sitting—for extended periods
• Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!)

Schedule & Availability

• Must be flexible to work weekends, holidays, and during peak seasons
• Shifts may vary depending on business needs

Your Background

• High school diploma or equivalent (required)
• 1+ year of receptionist or customer service experience (preferred)
• Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus!
• Comfortable handling cats and dogs of all shapes, sizes, and sass levels
• Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus

Perks & Benefits

• Competitive pay
• Medical, dental, and vision insurance
• Paid vacation and sick days
• 401(k) plan
• Generous employee pet discounts (your pets will thank you!)

Barkers Hotel & Purrington Inn is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees—veterans and individuals with disabilities included.

Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com.