Reception/Front Office

Paws At Play; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free daycare & bathing services

Discounted boarding services

Discounted veterinary services

Holiday pay

Motivosity Incentives

Educational courses & certificates

Free gym/crossfit membership

PTO after 1 year for full time employees

401K matching for eligible employees

Career growth & management opportunities

Job summary

Paws At Play in Raleigh, North Carolina, is seeking a compassionate and organized receptionist to join our pet care team. You will greet clients, check in customers and their pets, and assist with various administrative duties like answering calls and processing payments.

The ideal candidate has exceptional customer service and communication skills and loves dogs. Benefits include discounted services, educational courses, and PTO after one year for full-time employees.

Qualifications

• Compassion and understanding are essential.
• Exceptional customer service and communication skills are a must.
• Desirable previous experience as a Veterinary Receptionist or similar role.

Responsibilities

• Greet and welcome customers and their pets into the facility.
• Check in customers & make them feel comfortable.
• Maintain, update, and file patients’ charts and records.
• Answer phone calls and emails.
• Schedule reservations.
• Receive and process payments.
• Handle new client’s questions and concerns.
• Maintain the waiting room and front desk area clean and organized.
• Kennel duties are required and part of the job.

Skills

Customer service skills

Sales skills

Organizational skills

Communication skills

Compassion

Multi-tasking

Education

High school diploma/GED

Job description

We are looking for a compassionate and organized receptionist to join our pet care team. You will greet and welcome incoming clients while checking in customers and their pets for daycare, boarding and grooming services in the main lobby and front desks. Receptionists are also involved in learning the ins and outs of how the kennel operates and are on deck for helping with all the pets in our care. Other duties include answering phone calls, sorting incoming mail, booking reservations, processing payments, and maintaining patients’ records, including our veterinary vaccination requirements. You will also answer customers’ questions and concerns by knowing all the particulars of our business. You will be trained in all aspects of the job!

Our preferred receptionist would have amazing customer service, sales and communication skills. While communicating with and assisting our clients, you are required to maintain a professional and engaging relationship that helps our clients feel at ease and deserving of our trust while their loved ones are in our care; always making sure they and their pets are receiving the most excellent care possible.

Receptionist Duties & Responsibilities

• Greet and welcome customers and their pets into the facility
• Check in the customers & make them feel comfortable
• Maintain, update, and file patients’ charts and records
• Answer phone calls and emails
• Schedule reservations
• Receive and process payments
• Handle new client’s questions and concerns
• Maintain the waiting room and front desk area clean and organized
• Kennel duties are required and part of the job. Be comfortable handling dogs

Weekends and holidays are shared. Avoiding all weekends and holidays completely is not possible however we work on a rotated schedule system. Must have reliable transportation.

Receptionist Requirements

• High school diploma/GED
• Knowledge of veterinary procedures, medication, and terminology is desirable however not required
• Desirable previous experience as a Veterinary Receptionist or similar role
• Compassion and understanding
• Exceptional customer service and communication skills
• Organizational skills
• Multi-tasking!
• MUST LOVE DOGS AND THEIR HUMANS!

Benefits

• Free daycare & bathing services
• Discounted boarding services
• Discounted veterinary services
• Holiday pay
• Motivosity Incentives
• Educational courses & certificates
• Free gym/crossfit membership
• PTO after 1 year for full time employees
• 401K matching for eligible employees
• Career growth & management opportunities