GUEST SERVICE REPRESENTATIVE

Wild Rose Entertainment; Jefferson City (MO); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Wild Rose Casino & Hotel in Jefferson City, MO is seeking a Guest Services Representative to provide superior guest service across all departments of the property.

The role involves assisting players at the cage, handling phones and transactions, enrolling players, redeeming points, promoting amenities, and addressing guest concerns in a fast-paced casino environment.

Qualifications

• Assist players at the cage.
• Must be able to type, answer phones & record transactions accurately.
• Sign up new players and club members, redeem member points.
• Promote property amenities, participate in special functions & resolve guest complaints.

Responsabilités

• Assist players at the cage.
• Record transactions accurately while answering phones.
• Sign up new players and club members, redeem member points.
• Promote property amenities and resolve guest complaints.

Connaissances

Guest services

Phone handling

Cash handling

Membership sign-up

Point redemption

Outils

Point of sale system

Description du poste

Guest Service Representative

Jefferson

Location: Jefferson

Department: Guest Services

Position Title: Guest Services Representative

Position Summary: The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn’t be this much fun!

Essential Functions: The essential functions and responsibilities of this position are:

• Assist players at the cage
• Must be able to type, answer phones & record transactions accurately
• Sign up new players and club members, redeem member points
• Promote property amenities, participate in special functions & resolve guest complaints
• Other duties as assigned

Schedule: The schedule for this position is classified as full-time

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.