Senior Supervisor - Admissions

Worlds of Fun; Kansas City (MO); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Worlds of Fun is seeking a supervisor to manage daily operations and staff within the Admissions and Guest Services departments. You will make decisions in the absence of the Area Manager and ensure guest satisfaction and safety.

Responsibilities include scheduling, training, and enforcing policies, while coordinating with management and supporting special events and park procedures. Must be reliable and capable of handling high-pressure situations.

Formación

• Calm demeanor under emotionally charged situations.
• Ability to read, write, speak and understand English for meetings and reports.
• 1–2 years of related experience in admissions/guest services.
• Ability to pass a background check and drug test, as required by policy.

Responsabilidades

• Manages daily operations and staff of the Admissions and Guest Services departments.
• Schedules associates to ensure adequate staffing within budget guidelines.
• Trains, directs, motivates, evaluates and disciplines staff with proper documentation.
• Acts on associate and safety concerns and makes decisions in the absence of an Area Manager.
• Maintains inventory and ensures materials and equipment are available for smooth operation.
• Communicates with management on operational issues, guest concerns, and losses.
• Attends meetings and assists with special events and park evacuations as needed.
• Provides guest service per Six Flags standards, including answering questions and directions.

Conocimientos

Communication

Guest Service

Teamwork

Integrity

Educación

High School Diploma or GED

Descripción del empleo

Manages the daily operations and staff of the Admissions and Guest Services departments. Making decisions for the Department in the absence of an Area Manager.

Overview

Manages the daily operations and staff of the Admissions and Guest Services departments. Making decisions for the Department in the absence of an Area Manager.

Responsibilities

• Manages the daily operations and staff of the Admissions and Guest Services departments. Schedules associates to ensure adequate staffing levels are maintained within budgetary guidelines. Trains, directs, motivates, evaluates and disciplines staff with appropriate documentation. Acts on associate and safety concerns. Make decisions for the department in the absence of an Area Manager.
• Maintains inventory and monitors use of departmental supplies and equipment. Ensures the availability of all needed materials and equipment for the smooth and efficient operation of the department/division. Maintains equipment and operations; notifies maintenance of equipment problems as necessary.
• Communicates regularly with management, including operational issues, associate or guest concerns, losses and any unusual situations. Establishes and maintains a good working relationship with other departments and support teams.
• Attend meetings as needed. Assists with special event preparations. Assists in emergency procedures such as cancelled events and park evacuations.
• Provides guest service according to Six Flags standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Safety guidelines and requirements and report all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Six Flag’s attendance requirements as outlined in Cedar Fair's attendance policies.
• Adheres to Six Flag’s Rules of Conduct including specific costuming and grooming standards as outlined in Employee
• Guidelines and other park/division specific policies and procedures.
• Other duties may be assigned.

Qualifications

Knowledge, Skills, and Abilities

Communication, Guest Service, Teamwork and Integrity

• Ability to maintain a calm-demeanor during emotionally charged situations.

Quality of Work, Productivity and Initiative

• Ability to detect and react quickly to problems or inconsistencies.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of money and weight measurement, volume, and distance.
• Ability to read, write, speak and understand English at a level sufficient to conduct employee meetings; provide detailed direction to staff, guests, and vendors; and write policies, procedures, reports and other business-related documents and correspondence.

Qualifications

• High School Diploma or GED
• 1-2 Years Related Experience
• At Least 18 Years of Age
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.