Guest Service Pro: Front Desk, Reservations & Revenue

COURTYARD - HOUSTON NASA/CLEAR LAKE; Houston (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

401k with employer match

DailyPay

Hotel discounts

Job summary

LBA Hospitality in Houston is seeking a Guest Service Representative to greet guests, check them in and out, handle reservations, and provide accurate information about services, rates, and local attractions to create a welcoming, memorable stay for every guest.

This on-site role requires excellent communication and computer skills, the ability to balance charges, process payments, and collaborate with housekeeping and other departments to ensure smooth, efficient operations—often across varied

Qualifications

• Prior customer service or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, and computer skills.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information.
• Manage reservations, room assignments, cancellations, special requests, and loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Reservations

Guest relations

Communication

Education

High school diploma

Tools

POS systems

CRM software

Billing software

Job description

LBA Hospitality in Houston is seeking a Guest Service Representative to greet guests, check them in and out, handle reservations, and provide accurate information about services, rates, and local attractions to create a welcoming, memorable stay for every guest.

This on-site role requires excellent communication and computer skills, the ability to balance charges, process payments, and collaborate with housekeeping and other departments to ensure smooth, efficient operations—often across varied