Guest Service Pro: Front Desk, Reservations & Revenue

LBA Hospitality; Greensboro (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off

401k with Employer Match

DailyPay option

Hotel discounts

Competitive wages

Job summary

LBA Hospitality is seeking a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and support hotel revenue with effective selling strategies.

The role may also serve as Manager on Duty when assigned, with on-site shifts that include evenings, weekends, and holidays. Join a team that values guest privacy, professional service, and collaboration across departments.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales

Reservations

Guest relations

Communication

Problem solving

Conflict resolution

Computer skills

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

LBA Hospitality is seeking a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and support hotel revenue with effective selling strategies.

The role may also serve as Manager on Duty when assigned, with on-site shifts that include evenings, weekends, and holidays. Join a team that values guest privacy, professional service, and collaboration across departments.