Guest Services Pro: Front Desk & Revenue Support

LBA Hospitality; Port Wentworth (GA); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus

PTO & holidays

401k with match

DailyPay

Hotel discounts

Descripción de la vacante

LBA Hospitality is hiring a Guest Service Representative to welcome guests, process reservations, and support hotel revenue goals. This on-site role emphasizes strong guest communication and accuracy in payments and records.

Join a team that values dependable, friendly service, dailyPay option, and paid time off, with opportunities to advance within the hospitality group. On-site position may include evening/weekend shifts; you’ll collaborate across departments to ensure guest satisfaction and a

Formación

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsabilidades

• Welcome guests, register, and check out, protecting privacy and accommodating requests.
• Manage reservations, room assignments, cancellations, special requests, and loyalty-program participation.
• Answer calls and provide information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Conocimientos

Customer service

Communication skills

Problem-solving

Conflict resolution

Attention to detail

Educación

High school diploma

Herramientas

Property-management system (PMS)

Payment processing systems

Descripción del empleo

LBA Hospitality is hiring a Guest Service Representative to welcome guests, process reservations, and support hotel revenue goals. This on-site role emphasizes strong guest communication and accuracy in payments and records.

Join a team that values dependable, friendly service, dailyPay option, and paid time off, with opportunities to advance within the hospitality group. On-site position may include evening/weekend shifts; you’ll collaborate across departments to ensure guest satisfaction and a