Guest Service Pro: Front Desk & Reservations | DailyPay

FAIRFIELD INN & SUITES - CHATTANOOGA/EAST RIDGE; Castle Park (TN); Presencial; USD 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Quarterly bonus

PTO and holidays

401k with employer match

DailyPay option

Hotel discounts

Competitive wages

Resumo da oferta

LBA Hospitality is hiring a Guest Service Representative at our Tennessee hotel. You will welcome guests, check them in/out, handle reservations, and respond to guest needs while safeguarding privacy and processing payments.

This on-site role may serve as Manager on Duty when needed, with opportunities to upsell services and contribute to hotel revenue. Benefits include quarterly bonuses, PTO, 401k with employer match, DailyPay, hotel discounts, and competitive wages.

Qualificações

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsabilidades

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Conhecimentos

Customer service

Sales experience

Reservations

Guest relations

Communication skills

Problem solving

Conflict resolution

Computer skills

Multi-tasking

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

LBA Hospitality is hiring a Guest Service Representative at our Tennessee hotel. You will welcome guests, check them in/out, handle reservations, and respond to guest needs while safeguarding privacy and processing payments.

This on-site role may serve as Manager on Duty when needed, with opportunities to upsell services and contribute to hotel revenue. Benefits include quarterly bonuses, PTO, 401k with employer match, DailyPay, hotel discounts, and competitive wages.