Guest Experience Specialist — Front Desk (DailyPay & PTO)

LBA Hospitality; East Ridge (TN); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus

PTO and holidays

401k with employer match

DailyPay

Hotel discounts

Zusammenfassung

LBA Hospitality is hiring a Guest Service Representative to join our East Ridge, TN hotel team. You will welcome guests, register them at arrival, handle check-outs, answer phone inquiries, process reservations and payments, and use effective selling strategies to support hotel revenue.

This on-site position requires strong communication and computer skills, a focus on guest privacy, and the ability to balance multiple tasks across front desk, housekeeping, and other departments.

Qualifikationen

• Previous customer service or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication and computer skills.

Aufgaben

• Welcome, register, and check out guests while protecting confidential information.
• Manage reservations, room assignments, cancellations, special requests, and loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests and maintenance needs across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.

Kenntnisse

Customer service

Sales

Reservations

Guest-relations

Communication skills

Problem-solving

Conflict resolution

Computer skills

Ausbildung

High school diploma or equivalent

Tools

Property-management system (PMS)

Jobbeschreibung

LBA Hospitality is hiring a Guest Service Representative to join our East Ridge, TN hotel team. You will welcome guests, register them at arrival, handle check-outs, answer phone inquiries, process reservations and payments, and use effective selling strategies to support hotel revenue.

This on-site position requires strong communication and computer skills, a focus on guest privacy, and the ability to balance multiple tasks across front desk, housekeeping, and other departments.