Overnight Front Desk & Night Audit Specialist

Parable Hospitality; Hermosa Beach (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

401(k)

Team events

Volunteering

Job summary

Hotel Hermosa in Hermosa Beach, CA, seeks a Night Auditor to maintain overnight front desk operations and balance the hotel's nightly financial activity. You will greet guests, handle check-ins/outs, manage reservations, process payments, and perform the nightly audit to ensure accurate revenues.

The role requires strong guest service skills, attention to detail, and the ability to work independently overnight while coordinating with daytime staff.

Qualifications

• 2+ years of hotel front desk experience preferred.
• Knowledge of front desk operations and procedures.
• Strong customer service and communication skills.

Responsibilities

• Provide friendly, professional guest service throughout the overnight shift.
• Welcome arriving guests and complete check-in and check-out procedures.
• Answer guest questions, address concerns, and provide information about the hotel and area.
• Accept and manage reservations by phone and in person, communicating rates and hotel information.
• Process guest accounts, charges, receipts, and other forms of payment with accuracy.
• Balance and control cash and credit transactions according to procedures.
• Complete the nightly audit and ensure revenues are balanced before closing the day.
• Review and reconcile financial activity and address discrepancies as needed.
• Operate the hotel phone system and manage wake-up calls.
• Process and distribute guest mail, messages, and other communications.
• Maintain accurate front desk logs and shift information for the day team.
• Stay informed about hotel amenities and local events to assist guests.
• Maintain a safe, clean, and welcoming front desk environment.
• Work independently and seek support when needed.
• Assist other departments to support overnight operations.

Skills

Guest service

Communication skills

Cash handling

Front desk operations

Attention to detail

Computer skills

Typing

Organization

Independent work

Cash register

Job description

Hotel Hermosa in Hermosa Beach, CA, seeks a Night Auditor to maintain overnight front desk operations and balance the hotel's nightly financial activity. You will greet guests, handle check-ins/outs, manage reservations, process payments, and perform the nightly audit to ensure accurate revenues.

The role requires strong guest service skills, attention to detail, and the ability to work independently overnight while coordinating with daytime staff.