Guest Experience Specialist

EXG Safaris, LLC.; Hermosa Beach (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

EXG Safaris, LLC. is seeking a guest services assistant in Hermosa Beach to answer calls, help guests with simple questions, and send thank-you notes. You will track guest needs and support sales and operations teams while following up after trips. This role emphasizes quick problem solving and keeping guest care strong.

Join a team focused on making every guest feel important, providing timely responses, and ensuring a smooth guest experience from inquiry through post-trip follow-up.

Qualifications

• Strong communication skills and a friendly, welcoming demeanor.
• Ability to handle calls and messages promptly and professionally.

Responsibilities

• Answer calls and messages.
• Help guests with simple questions.
• Send thank-you notes.
• Track guest needs.
• Support the sales team.
• Support the operations team.
• Follow up after trips.
• Help solve small problems fast.

Skills

Communication

Customer service

Job description

EXG Safaris, LLC. is seeking a guest services assistant in Hermosa Beach to answer calls, help guests with simple questions, and send thank-you notes. You will track guest needs and support sales and operations teams while following up after trips. This role emphasizes quick problem solving and keeping guest care strong.

Join a team focused on making every guest feel important, providing timely responses, and ensuring a smooth guest experience from inquiry through post-trip follow-up.