Guest Experience Specialist - Front Desk

Parable Hospitality; Manhattan Beach (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Hilton Team Member Rates

Team events & volunteering

Job summary

Parable Hospitality's The Belamar Hotel in Manhattan Beach, CA seeks a friendly Guest Service Representative to welcome guests, check in/out, and keep front desk operations running smoothly.

You will handle reservations, answer questions, recommend local attractions, and support other hotel teams with warmth, professionalism, and a strong attention to detail.

The role offers a rewarding team environment with Hilton benefits and opportunities to grow in a boutique coastal-property setting.

Qualifications

• 1+ year of customer service experience.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures.
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, communicating rates and availability.
• Use suggestive selling to create value and enhance the guest experience.

Skills

Customer service

Communication skills

Multitasking

Cash handling

Job description

Parable Hospitality's The Belamar Hotel in Manhattan Beach, CA seeks a friendly Guest Service Representative to welcome guests, check in/out, and keep front desk operations running smoothly.

You will handle reservations, answer questions, recommend local attractions, and support other hotel teams with warmth, professionalism, and a strong attention to detail.

The role offers a rewarding team environment with Hilton benefits and opportunities to grow in a boutique coastal-property setting.