Guest Service Representative

Parable Hospitality; Hermosa Beach (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Volunteering / community events

Job summary

Hotel Hermosa in Hermosa Beach, CA, seeks a Guest Service Representative to be the welcoming face of the property and play a key role in guest satisfaction. You will help guests during their stay and ensure front desk operations run smoothly with warmth and professionalism.

You will handle check-ins/outs, cash handling, reservations, and guest inquiries, while sharing knowledge about the hotel and local area. Flexibility for evenings, weekends, and holidays is required to support the team.

Qualifications

• 1+ year of customer service or related experience preferred.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Friendly, professional, and confident when interacting with guests.
• Strong attention to detail and accuracy.
• Ability to stand for extended periods and work a flexible schedule including weekends/evenings/holidays.

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures.
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, communicating rates and availability.
• Use suggestive selling techniques to create value and enhance guest experience.
• Stay informed about hotel amenities and local events to confidently assist guests.
• Receive, sort, and distribute guest mail and messages; maintain front desk logs.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Cash handling

Multi-tasking

Tools

POS System

Job description

ABOUT THE PROPERTY

Located along Pacific Coast Highway in the heart of Hermosa Beach, Hotel Hermosa is a laid-back boutique hotel that captures the relaxed, eclectic spirit of Southern California. The 81-room property features beach-inspired accommodations, a year-round heated pool and spa, Beach Eats Café, and The Yard, an ocean-view outdoor space with fire pits, billiards, and lawn games. Just minutes from the beach, The Strand, and nearby Manhattan Beach, Hotel Hermosa offers a welcoming setting for guests to unwind, socialize, and experience the best of the South Bay.

THE ROLE

As a Guest Service Representative, you'll be one of the first faces our guests see and an important part of their overall hotel experience. You'll create a warm welcome, help guests throughout their stay, and keep front desk operations running smoothly with professionalism, accuracy, and genuine hospitality. You will:

• Welcome arriving guests and provide a friendly, efficient check-in experience
• Process guest departures, close accounts, and ensure charges are accurate
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience
• Stay informed about hotel amenities, in-house activities, and local events so you can confidently assist guests
• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests
• Receive, sort, and distribute guest mail, messages, and other communications
• Maintain accurate front desk logs and communication tools to keep the team informed
• Communicate effectively with guests and fellow team members across departments
• Assist other hotel teams as needed to support the overall guest experience
• Maintain a professional, positive, and courteous presence throughout every guest interaction

WHAT SUCCESS LOOKS LIKE

Success means guests feel welcomed, cared for, and confident that they're in good hands. You'll keep the front desk organized and running efficiently while handling each interaction with warmth and professionalism. You'll be someone guests can rely on for answers, solutions, and a great first impression—and someone your team can count on to follow through.

WHAT WE'RE LOOKING FOR

• 1+ year of customer service or related experience preferred
• Previous hotel front desk experience is a plus, but not required
• Genuine passion for creating memorable guest experiences
• Strong verbal and written communication skills
• Friendly, professional, and confident when interacting with guests
• Strong attention to detail and accuracy
• Ability to prioritize, stay organized, and make good judgments in a fast-paced environment
• Comfortable handling cash, credit transactions, and basic accounting procedures
• Basic computer, typing, and cash register skills
• Dependable and willing to support the team wherever needed
• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings, and holidays

WHAT WE OFFER

• 401(k)
• Opportunities to connect, give back, and build community through team events & volunteering.