Guest Service Pro — Front Desk & Guest Experience

RESIDENCE INN HOUSTON SUGAR LAND STAFFORD; Stafford (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discount

Flexible shifts

Job summary

Residence Inn Houston Sugar Land Stafford is seeking a friendly Guest Service Representative to support smooth front desk operations and create memorable stays. You will greet guests, manage check-ins/outs, assist with reservations, process payments, and coordinate with housekeeping and other departments.

The role emphasizes great customer service, a professional presence, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Reliability

Tools

Front desk software

Reservations system

Job description

Residence Inn Houston Sugar Land Stafford is seeking a friendly Guest Service Representative to support smooth front desk operations and create memorable stays. You will greet guests, manage check-ins/outs, assist with reservations, process payments, and coordinate with housekeeping and other departments.

The role emphasizes great customer service, a professional presence, and the ability to multitask in a fast-paced hotel environment.