Guest Experience Specialist

COURTYARD HOUSTON SUGAR LAND STAFFORD; Stafford (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

COURTYARD HOUSTON SUGAR LAND STAFFORD is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience, working on-site in Stafford, TX.

Ideal candidates have strong customer service and communication skills, are comfortable with hotel systems, and can multitask in a fast-paced environment.

Qualifications

• Strong customer service and communication skills.
• Comfortable using computers and hotel systems.
• Friendly, positive and professional presence.
• Dependable, organized and able to multitask.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.

Skills

Customer service

Communication

Multitasking

Computer skills

Job description

COURTYARD HOUSTON SUGAR LAND STAFFORD is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience, working on-site in Stafford, TX.

Ideal candidates have strong customer service and communication skills, are comfortable with hotel systems, and can multitask in a fast-paced environment.