Guest Service Pro: Front Desk & Guest Experience

Holiday Inn Express & Suites Fresno NW; Fresno (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Holiday Inn Express & Suites Fresno NW is looking for a customer-focused Guest Service Representative to join our team. As the face of our hotel, you will assist customers with checking in and out, handling front desk operations, and ensuring exceptional guest experiences.

The ideal candidate will take pride in the appearance of the front desk and lobby and enjoy building rapport with guests. If you are a people person with a passion for customer service, we want to meet you!

Qualifications

• High School Diploma/GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Respond to guest concerns and resolve them appropriately.

Skills

Customer Service

Front Desk Operations

Communication

Problem-Solving

Education

High School Diploma/GED

Job description

Holiday Inn Express & Suites Fresno NW is looking for a customer-focused Guest Service Representative to join our team. As the face of our hotel, you will assist customers with checking in and out, handling front desk operations, and ensuring exceptional guest experiences.

The ideal candidate will take pride in the appearance of the front desk and lobby and enjoy building rapport with guests. If you are a people person with a passion for customer service, we want to meet you!