Guest-Focused Front Desk Agent | Hospitality Role

Holiday Inn Express — Downtown Waco; Waco (TX); On-site; USD 17,908 - 20,664; Full time

Job summary

Holiday Inn Express — Downtown Waco is seeking a service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

If you love interacting with people in a positive work environment, apply now!

Qualifications

• High school diploma or equivalent required.
• Strong time management and organizational skills.
• 1+ year hospitality/front desk experience preferred.
• Proficiency with Microsoft Office and reservation systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome, register, check-in, and check-out guests, issue keys, and record payment details.
• Handle guest complaints professionally.
• Manage bookings in person, online, via phone, and answer guest inquiries.
• Coordinate with housekeeping to ensure rooms are ready.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Reservation systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

Holiday Inn Express — Downtown Waco is seeking a service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

If you love interacting with people in a positive work environment, apply now!