Front Desk Guest Experience Specialist

Northwest x Southern Hospitality; Lewiston (ID); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Sick leave

Health insurance

401(k)

Travel discounts

Recognition programs

Referral bonuses

Job summary

The Holiday Inn Express Lewiston, ID, proudly managed by Northwest x Southern Hospitality, is hiring a Guest Service Representative (Front Desk Clerk). This role starts your hospitality career in a fast-paced, team-driven environment, where you will be the first point of contact for guests and help ensure a smooth, welcoming stay.

You will handle check-ins and check-outs, answer questions, resolve issues, coordinate with hotel staff, and contribute to a positive guest experience.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills are important.
• Ability to multitask in a fast-paced environment and work well in a team.

Responsibilities

• Manage guest check-in and check-out and coordinate hotel services.
• Be the primary contact for guests and address questions and requests.
• Resolve issues by coordinating with other hotel staff to meet guest needs.

Skills

Communication skills

Organizational skills

Multitasking

Team player

Education

High School Diploma or equivalent

Job description

The Holiday Inn Express Lewiston, ID, proudly managed by Northwest x Southern Hospitality, is hiring a Guest Service Representative (Front Desk Clerk). This role starts your hospitality career in a fast-paced, team-driven environment, where you will be the first point of contact for guests and help ensure a smooth, welcoming stay.

You will handle check-ins and check-outs, answer questions, resolve issues, coordinate with hotel staff, and contribute to a positive guest experience.