Guest Service Pro: Front Desk & Guest Experience

MARRIOTT - BATON ROUGE; Baton Rouge (LA); On-site; USD 18,000 - 29,000; Full time

Job summary

MARRIOTT - BATON ROUGE is seeking a Guest Service Representative to warmly welcome guests, handle check-ins and check-outs, reservations, and front desk duties in a fast-paced hotel environment. You will operate the front desk system, process payments, coordinate with housekeeping and other departments, and provide local information to ensure memorable stays for every guest.

Previous hotel or customer service experience is helpful but not required; flexibility to work weekends and holidays is

Qualifications

• Strong customer service and communication skills.
• Ability to greet guests and handle inquiries professionally.
• Ability to operate front desk systems and process payments.
• Willingness to work flexible shifts including weekends/holidays.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

PMS software

Flexibility with shifts

Tools

Front desk software

Job description

MARRIOTT - BATON ROUGE is seeking a Guest Service Representative to warmly welcome guests, handle check-ins and check-outs, reservations, and front desk duties in a fast-paced hotel environment. You will operate the front desk system, process payments, coordinate with housekeeping and other departments, and provide local information to ensure memorable stays for every guest.

Previous hotel or customer service experience is helpful but not required; flexibility to work weekends and holidays is