Front Desk Experience Specialist

Dimensionhospitality; Baton Rouge, Northern (LA, KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Representative in Baton Rouge to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

You will greet guests, handle payments, and coordinate with housekeeping and other departments to maintain a welcoming, organized front desk. Prior hotel or customer service experience is helpful but not required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalates concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Professional presence

Computer skills

Flexible shifts

Job description

Dimension Hospitality is seeking a Guest Service Representative in Baton Rouge to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

You will greet guests, handle payments, and coordinate with housekeeping and other departments to maintain a welcoming, organized front desk. Prior hotel or customer service experience is helpful but not required.