Guest Services Specialist — Front Desk

ViziRecruiter,LLC.; Baton Rouge (LA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Baton Rouge, Louisiana, is looking for a customer service representative to join their team. The ideal candidate will possess effective communication skills and a strong ability to manage customer interactions, even in stressful situations. Responsibilities include handling reservations and ensuring guest satisfaction. A positive attitude and the ability to work well with others are crucial. Applicants must be at least 18 years old and have experience using hotel management systems. Competitive benefits are provided.

Qualifications

• Must have the ability to communicate effectively with all customers and employees.
• Capability to maneuver around the service desk for customer transactions.
• Must be age 18 or older.

Responsibilities

• Provides superior customer service and handles difficult situations.
• Assigns guest accommodations and processes reservations.
• Maintains knowledge of hotel occupancy and special events.

Skills

Effective communication skills

Customer service skills

Ability to work harmoniously with coworkers

Ability to manage difficult customers

Tools

AS/400 hotel computer system

Credit card machine

Job description

A leading entertainment company in Baton Rouge, Louisiana, is looking for a customer service representative to join their team. The ideal candidate will possess effective communication skills and a strong ability to manage customer interactions, even in stressful situations. Responsibilities include handling reservations and ensuring guest satisfaction. A positive attitude and the ability to work well with others are crucial. Applicants must be at least 18 years old and have experience using hotel management systems. Competitive benefits are provided.