Guest Service Agent - Hilton San Francisco Union Square

Hilton; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Discounted travel

Employee stock purchase

Parental leave

Job summary

Hilton San Francisco Union Square is seeking a Guest Service Agent to welcome guests and ensure smooth check-in and check-out experiences. You will deliver warmth and hospitality while assisting guests with inquiries, payments, and room-related details.

Join a team that values integrity, teamwork, and ownership, with shifts AM/PM/overnight and weekends/holidays required. Enjoy employee perks and a vibrant hotel culture at Hilton.

Qualifications

• Minimum one year customer service experience
• Schedule flexibility required
• Prior hospitality experience preferred

Responsibilities

• Deliver a warm welcome: greet guests, check-in/out, issue keys, provide welcome materials
• Process guest departures, verify charges, handle payments, issue receipts
• Provide hotel knowledge: explain offerings, room types, rates, promotions, local information
• Promote hotel services: upsell amenities to maximize revenue
• Respond to guest requests, resolve issues with urgency and care, manage communications

Skills

Customer service

Schedule flexibility

Hospitality experience

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Hilton San Francisco Union Square is looking to add a Guest Service Agent. If you are passionate about delivering exceptional guest service, this role is for you!

Our hotel features 1,921 guest rooms and more than 29,000 square feet of stunning event space. We're just two blocks from Union Square and the Westfield San Francisco Centre.

Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family. Join us where we know that you’ll love being a part of Hilton, the best hospitality company in the world.

The Ideal Candidate Will Possess

• Minimum one year customer service experience
• Schedule flexibility
• Prior hospitality experience is preferred

Classification

Classification: Full-Time

Shift Pattern

Shift Pattern: Varies AM/PM/overnight, weekends and holidays are required

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

Responsibilities

Here’s what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We’ll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world‑class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.