Guest Service Mgr

Tupelo Honey - Columbus; Columbus (OH); Presencial; USD 42.000 - 66.000; Tempo integral

Benefícios oferecidos por esta vaga

Fair Start Wage

Health insurance

Tuition reimbursement

Wellness program

Paid Time Off

Parental leave

Life insurance

Dental insurance

Disability insurance

Resumo da vaga

Tupelo Honey Columbus is seeking a Guest Service Manager to oversee front-of-house operations and deliver first-class guest experiences in a high-volume setting.

You will lead dining room staff, ensure service standards, and drive catering, to-go, and profitability while fostering loyal customers and a positive team. Serve Safe certification is required; a commitment to teamwork and clear communication is essential.

Qualificações

• Be 21 years of age.
• At least 3 years’ experience in front of house service environment as service or management personnel.
• Must possess a positive, proactive, constructive teamwork attitude.
• Possess excellent basic math skills and have the ability to operate a POS system.
• Must be able to communicate clearly and effectively with all managers, employees, guests and purveyors at all business volume levels.
• Must have a working knowledge of the English language.

Responsabilidades

• Oversight of Dining Room Service staff.
• Responsible for adherence to all Tupelo Honey Southern Kitchen and Bar service standards.
• Responsible for catering/to-go execution and delivery.
• Responsible for performance management of servers and support staff.

Conhecimentos

Front-of-house experience

Customer service

Team leadership

POS system

Ferramentas

POS system

Descrição da vaga

Are you looking for an opportunity and growth in your hospitality career? Look no further!

Here at Tupelo Honey, we believe \"The happiest bees make the best honey\" and we are ready to hire team members with a passion to serve our community and foster the brand we love so much.

We feel passionate about offering a diverse array of benefits to meet our team members’ needs throughout every age and stage of employment.

HONEY POT BENEFITS

• Fair Start Wage


• Industry-leading employee and family health care offerings


• Wellness and Tuition Reimbursements


• Accrual of Paid Time Off


• Paid Parental Leave


• Life, Dental, and Disability benefit options


• Fast-growth company with advancement opportunities

The Guest Service Manager ensures our guest experience begins and ends with exceptional service. Tupelo Honey seeks a passionate individual who can manage high-volume business while providing first class guest-centric service. The position manages all FOH service and support staff and is responsible for creating Tupelo Honey loyal customers and acknowledging and thanking our fans and repeat guests. The Guest Service Manager will be responsible for meeting operational guidelines and ensuring profitability of the store.

ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES

• Oversight of Dining Room Service staff


• Responsible for adherence to all Tupelo Honey Southern Kitchen and Bar service standards.


• Responsible for catering/to-go execution and delivery.


• Responsible for performance management of servers and support staff.

QUALIFICATIONS

• Be 21 years of age.


• At least 3 years’ experience in front of house service environment as service or management personnel.


• Must possess a positive, proactive, constructive teamwork attitude.


• Possess excellent basic math skills and have the ability to operate a POS system.


• Must be able to communicate clearly and effectively with all managers, employees, guests and purveyors at all business volume levels.


• Must have a working knowledge of the English language.

REQUIREMENTS

• Be able to work in a standing position for long periods of time (up to 10 hours).


• Be able to reach, bend, stoop and frequently lift up to 50 pounds.


• Must be able to move and process information quickly.

As a salaried manager, you will be required to provide proof of your current Serve Safe Certification. If you do not have a certification, or your certification is expired, – you will be responsible for purchasing and completing your certification program within 30 days from your date of hire and providing proof of certification to the Human Resources department. Once your original certification has expired, your Serve Safe recertification will be provided by Tupelo Honey Cafe at no cost to you.